Commercial Pest Control
ExterMetro provides licensed commercial pest and termite control across the San Gabriel Valley — offices, retail, restaurants, warehouses and managed portfolios in Pasadena, Arcadia, Monrovia and neighboring cities. Vendor credentialing paperwork is assembled up front, every visit ends with a written service record, and each property is invoiced separately. CA SPCB Reg. #8828 · (626) 409-1584.
Commercial pest control is a reliability business. Property managers and business owners need a vendor who shows up on schedule, communicates clearly, keeps documentation clean and actually reduces pest activity over time.
With ExterMetro a named licensed operator is assigned to your property and stays assigned. Programs are built around your property and its real pest pressure, not a corporate route sheet, and you always know exactly what was done.
Request a proposal and we will walk the property, identify the pressure points and quote a program that fits.
What You Get
- Recurring programsMonthly, bi-monthly or custom frequencies matched to your property's pressure and budget.
- All property typesOffices, retail, restaurants, apartments, HOAs, warehouses, schools and senior communities.
- DocumentationClear service records for every visit, ready for audits, owners and management companies.
- Straight answersHonest assessments and transparent pricing. If something does not need treatment, we tell you.
More Commercial Services
How The Program Works
Consistent Service. Clean Records.
- Site walk-through and written program proposal — free
- Recurring schedule built around your hours, not a route sheet
- Monitoring, documentation and reporting after every visit
- Direct line to the owner — no call center between you and answers
Commercial accounts leave big-company route service for one reason: consistency. Our pitch is simple — a named licensed operator is assigned to your property and stays assigned — learning its pressure points, keeping the paperwork clean, and answering directly when something comes up between visits.
Programs scale from a single storefront to multi-building properties, with pricing quoted after a real walk-through rather than off a menu.
Vendor packet first
Onboarding Is a Document Gate.
Nobody evaluates a pest program until the file clears. On a portfolio the first decision gets made by a compliance coordinator, not a facilities lead, and it gets made on paperwork. Send your requirement schedule and the packet comes back assembled, in the order your checklist asks for it.
- Certificate of insurance issued by our agent directly to your office or your credentialing platform, so the document never passes through our hands on the way to your file.
- The additional insured endorsement itself — CG 20 10 for ongoing operations, CG 20 37 for completed operations. A certificate that merely notes additional insured status is not an endorsement, and reviewers reject it.
- Endorsement language written to your schedule: ownership entity and management company both named, primary and non-contributory, waiver of subrogation, and advance written notice of cancellation where your form requires it.
- State licensing — Structural Pest Control Board company registration #8828, Branch 2 for general pest and Branch 3 for termites and wood-destroying organisms, verifiable at the Department of Consumer Affairs license search.
- W-9 with one legal name matched to the agreement, the registration and every invoice, so nothing bounces in accounts payable.
- Entity and workers' compensation documentation completed on your forms, including a signed exemption where your schedule provides for one.
One note worth having in advance: standard general liability forms carry a pollution exclusion, which is why credentialing platforms often ask pest vendors for separate pollution coverage. Ask about it during qualification rather than discovering it at renewal. And if your firm runs VendorShield, RealPage, NetVendor, VIVE or a portal of your own, tell us which — the packet gets uploaded where you actually look for it.
Complaints end here
You Stop Being the Middleman.
A tenant emails you about ants in a break room. The good version is that you forward it once, and the next thing in your inbox is a closed work order with findings, photos and a date. The bad version is three weeks of relaying messages between a tenant and a dispatcher who has never seen the building.
How the work actually moves
- Tenants can reach us directly when you want that, with you copied on every report — so you stay informed without being the switchboard.
- Consistent assigned service. The licensed operator responsible for your account is the one who walks the property, so last quarter's activity at the north dock is known rather than rediscovered. No rotating route crew relearning your building every month.
- Escalation without a call center. When something needs a decision you reach the licensed professional accountable for the work, not a ticket queue.
- Findings written down either way. Every visit produces a record, including the visits where nothing was found — which is the record you need when a tenant claims the problem was ignored.
The "we sent someone and never heard back" cycle is what puts a pest vendor into a scorecard review at renewal. It is also entirely avoidable, and avoiding it is the whole product.
Work orders are updated and closed in the system your firm already runs, with notes and photographs attached to the order itself, so you can forward the outcome to ownership without rewriting anything.
Scope boundaries
Where Your Scope Ends and the Tenant's Begins.
Most arguments on a commercial account are boundary arguments, not pest problems. Written into the agreement before the first visit, they stop being arguments. A typical multi-tenant split looks like this, and yours gets adjusted in writing rather than assumed.
| Area | Base agreement | Billed to |
|---|---|---|
| Exterior perimeter, planters, landscape interface | Included | Ownership |
| Trash enclosures, compactors, grease areas | Included | Ownership; corrections quoted separately |
| Roof, mechanical, electrical and janitorial rooms | Included | Ownership |
| Lobbies, corridors, restrooms, common area | Included | Ownership |
| Loading docks and receiving | Included | Ownership; tenant-caused conditions documented |
| Vacant suites and turns | On request | Ownership |
| Tenant interiors and food-service tenants | Separate scope | Direct to tenant or chargeback per lease |
Service windows follow the building rather than our calendar: common areas and docks before opening, retail floors outside customer hours, food tenants around their service periods. Where a condition is tenant-caused — a propped dock door, a storage habit, a cleaning gap — it gets documented with a photograph and a recommendation, so the conversation with that tenant starts from a record instead of an accusation.
Commercial termite work
Termites on Commercial Structures.
Termite work on a commercial building is a different conversation from a house, and most general pest vendors subcontract it. ExterMetro holds both branches — Branch 2 for general pest and Branch 3 for termites and other wood-destroying organisms — so the inspection is performed and the official report is issued by the same named licensed professional who already knows the property.
Wood-frame retail centers, older mixed-use, garden office and warehouse build-outs across the San Gabriel Valley all carry termite exposure, and it usually surfaces at the worst possible moment: a tenant improvement opens a wall, or ownership asks for a report on a building nobody has inspected in a decade.
- Inspection and the official report — one report per structure, written to sit in the building file and answer questions later, with findings separated from recommendations.
- Subterranean termites — in-ground bait stations placed around the structure and serviced on an annual cycle, with targeted spot treatments at active entry points. No trenching through hardscape or planters, and no closing a walkway for a day.
- Drywood termites — localized treatment of accessible infested framing where the inspection supports it, so a single suite does not turn into a whole-building event.
- Annual inspection and station service — a predictable line item ownership can budget, with documentation each year rather than a surprise capital request.
Where a structure genuinely needs whole-building fumigation, that gets coordinated and scheduled around your tenants — see the preparation guide for how the timeline actually runs.
Why Commercial Properties Pick ExterMetro
One Accountable Operator
National chains rotate crews, so no one really learns your property. With ExterMetro a licensed operator handles every visit personally, which means faster diagnosis, consistent treatment and a single point of contact.
Documentation That Holds Up
Property managers, auditors and health inspectors want records. Every visit comes with clear notes on what was treated and what was found, so you're never scrambling for paperwork when someone asks.
Recurring Pressure, Not One-Offs
Commercial properties face constant pest pressure from deliveries, foot traffic and neighboring units. A scheduled program keeps activity suppressed year-round instead of reacting after a problem is already visible.
Common Questions
Quick Answers.
What types of commercial properties do you service?
Offices, storefronts, retail, restaurants, retirement communities, schools, HOAs, vacation rentals, warehouses and more across the San Gabriel Valley. If it's a managed or business property, we can build a program for it.
Do you provide service documentation and reporting?
Yes. After each visit you get a clear record of the areas treated, products used and any conditions we found, the kind of documentation managers and inspectors expect to see.
Do you use an integrated pest management approach?
We do. That means inspection, sealing entry points, sanitation guidance and targeted, low-impact treatment, not just spraying. Fixing the conditions that attract pests keeps them from coming back.
Can you build a recurring program for our property?
Yes. After a walkthrough we'll recommend a monthly, bi-monthly or quarterly schedule sized to your property and pest pressure, with on-call follow-ups between visits if anything comes up.
Are you licensed for commercial work?
Yes. ExterMetro is a licensed California operator registered with the Structural Pest Control Board, and you deal directly with the owner on every job instead of a rotating crew or a call center.
Can you complete our vendor qualification packet and credentialing?
Yes. Send your requirement schedule and it comes back completed, with the certificate of insurance issued by our agent directly to your office or credentialing platform and the additional insured endorsement form included rather than a certificate that only notes the status. If your firm uses a credentialing portal, tell us which one and the documents get uploaded there. Structural Pest Control Board registration #8828, Branch 2 and Branch 3, is verifiable through the Department of Consumer Affairs.
Do you service multiple properties under one account?
Yes, and properties get added as your existing contracts expire rather than all at once. There is no second qualification cycle for the second property — same registration, same endorsements, same agreement form, with its own scope sheet, its own pricing line and its own service record. Each property is invoiced separately against its own work order so nothing has to be split across ledgers at month end.
How do you handle tenant complaints and work orders?
Tenants can contact us directly with you copied, or route everything through you — whichever your firm prefers. Either way the request becomes a work order that closes with written findings and photographs attached, updated in the system you already use. Every visit produces a record even when nothing is found, which is the documentation that matters when someone later claims a complaint was ignored.
Can you service our property after hours or before opening?
Yes. Common areas and loading docks are typically serviced before opening, retail floors outside customer hours, and food-service tenants around their service periods. The schedule is written into the agreement per property rather than arranged visit by visit, so your on-site staff knows the window in advance.
Who is responsible for pesticide notice at a commercial property?
The registered pest control company is. Under the Structural Pest Control Act, the company must give written notice to the owner or the owner's agent and to the tenant before general pest and wood-destroying organism applications, stating the pest, the material and its active ingredients, and the label precautions. Commercial and industrial buildings also carry a conspicuous posting requirement. You receive it in a form ready to distribute rather than something to draft.
Are you licensed for commercial termite work, or is it subcontracted?
It is performed in-house. ExterMetro holds Branch 3 licensing for termites and wood-destroying organisms in addition to Branch 2 for general pest, which means the inspection and the official report are issued by the same named licensed professional servicing the property. Nothing is brokered to a third party whose paperwork and scheduling you would then have to chase.
What documentation do we get for the building file?
Dated service reports with findings by area, current company registration and operator licensing, product labels and the SDS for materials used on site, corrective actions closed out against the recommendation that raised them, and a quarterly summary per property showing visits completed, findings, open recommendations and trend. It is assembled as the work happens rather than reconstructed when an auditor asks.
Need a reliable commercial vendor?
Walk-throughs and proposals are free. A named licensed professional, accountable start to finish.