HOA & Community Pest Control

Yes. Shared-wall homes — townhomes, condos, duplexes and fourplexes — are a core part of our HOA and residential work. Pests move through common walls and shared utilities, so the most effective approach treats the building envelope and common areas, not just one unit in isolation.

By working the shared pathways — common walls, utility penetrations, attics and exterior perimeters — so pressure is controlled before it reaches the next unit. For HOAs and managed communities we coordinate timing and provide board-ready documentation.

Yes. We schedule around community needs, provide written notice and board-ready reporting after each visit, and keep the same licensed operator on your account so communication stays consistent.

It depends on the community. For HOAs and managed properties I usually set up a single scheduled program priced to the property and scope, rather than billing unit by unit. After a walkthrough I'll lay out a clear, predictable structure the board can budget around.

Most HOAs and communities do best on a recurring monthly or quarterly program, with common areas and trash enclosures checked most often. After walking the property I'll recommend a cadence that matches your pest pressure and budget — no overkill.

Start with your CC&Rs — they control. If they are silent, California Civil Code 4780 makes the association responsible for repair and maintenance of the common area caused by wood-destroying pests in condominiums, community apartment projects, and stock cooperatives. In a planned development — most townhome communities — the default flips: each owner handles their own separate interest, though a majority of all members can vote to shift that duty to the association, which can then recover the cost as a special assessment. Confirm specifics with the association's counsel.

Yes. Under California Civil Code 4785, an association may cause the temporary removal of occupants when it is necessary for prompt, effective treatment of wood-destroying pests. Written notice must go to both occupants and owners not less than 15 days and not more than 30 days before the temporary relocation, and occupants are responsible for their own accommodations during the treatment. Boards should confirm the specifics with the association's counsel before sending notices.

They are a strong fit for subterranean termites, the type bait stations are built for. In-ground stations ring the full perimeter of each attached building and any common-area structures, serviced on an annual cycle, so shared walls and lot lines stop mattering: the whole footprint sits inside one system. For a board, that means a predictable annual budget line instead of surprise assessments, one vendor accountable for the entire perimeter, and station-by-station monitoring records ready for the next meeting.

It follows who holds responsibility. In condominiums and stock cooperatives, the association typically arranges inspections of common areas; in planned developments, owners usually arrange their own unless the CC&Rs or a member vote assign the duty to the association. Whoever orders it, the official wood-destroying organism report comes from a company licensed for Branch 3, and many boards order one inspection of the affected building so everyone works from the same document. ExterMetro holds Branch 3 and issues that report.

Yes. Send the requirement schedule and it comes back completed, with the certificate of insurance issued by our agent directly to your office or credentialing platform and the additional insured endorsement form included rather than a certificate that only notes the status. Most schedules ask for the association and the management company both named, primary and non-contributory, and waiver of subrogation — send yours and you get a line-by-line answer. Registration #8828, Branch 2 and Branch 3.

Yes, and communities get added as existing contracts expire rather than all at once. There is no second approval cycle for the second association — same registration, same endorsements, same agreement form, with its own scope, pricing line and service record. Nothing is bundled into a single agreement that would have to be unwound if one board goes a different direction.

Proposals come back mirroring your RFP's own headings and line items so your scoring sheet fills itself in, with pricing broken out per building and per unit count rather than one campus number. Scope is written as plain-language inclusions and exclusions, and termite work is priced separately from general pest service. The licensed operator who would service the property is the one who walks it with you.

When an association applies pesticide itself without a licensed operator, California Civil Code section 4777 puts the notice duty on the association — generally 48 hours ahead, with common-area posting. When you retain a registered pest control company, the Structural Pest Control Act makes that written notice the company's obligation instead, naming the pest, the material and its active ingredients, and the label precautions. We deliver it ready to distribute.

Work orders are updated and closed where you already look, with notes and photographs attached to the order. Invoicing is one invoice per property per service, referencing the work order number and uploaded at the time of service, so nothing has to be split across association ledgers at month end. Tell us which system your firm runs and the documents land there.

A written report every visit covering what was found, what was not found, what was done and what needs a board decision, broken out by building or address. Each community also gets a quarterly summary formatted to drop straight into a board packet: visits completed, findings by building, open recommendations with closeout dates, and the trend against the prior quarter.